Volume 3, Issue 7
April 18, 2003
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Jamie Porter
, Exec. VP of Operations
(678) 645-2134
Kyle Ohman
Group VP, Dealer East
(404)
269-7265
David Berkstresser
Group VP, Dealer West
(480) 377-8677
What version of Tracker Suite are you using?
The latest version of Tracker Suite is v.3.0951 and you can check your version by clicking on Help > About.
You can update your Tracker Suite using three different methods:
- Call Tracker tech support at 800-543-8085 and ask for a new CD. This is the easiest way to update because you get a new CD with all the software you will need.
- Download the update patch from the Tracker website. Go to www.trackeronline.com and click on Downloads > Updates. Save the TRWPATCH.EXE to your Windows Desktop and double-click to install.
- Use the Tracker update utility by clicking on Interface > Update Program. After you start the download you must close Tracker until it's done updating.
If you decide to update, here are a few things you need to know:
You must update every computer on your network that uses Tracker.
- Always make a backup before updating.
- If you choose to update over the Internet, a 56k dial-up connection may take up to an hour to download.
- Always call tech support at 800-543-8085 if you have any questions.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- 3.095 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380.