Volume 3, Issue 10
May 30, 2003
On
TrackerThe bi-weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Jamie Porter
, Exec. VP of Operations
(678) 645-2134
Kyle Ohman
Group VP, Dealer East
(404)
269-7265
David Berkstresser
Group VP, Dealer West
(480) 377-8677
Change of Address
It's important to have the correct name, address, and phone number for both you and your customers. Here are the various ways you can update your contact information in Tracker.
For your dealership:
Setup > Setup Options > Setup Name/Address - This is the main address for your company. Keep in mind that each company you setup in Tracker has its own address information.
Setup > Setup Options > Setup Lot Information - Each lot in Tracker can have its own address information. By default, Tracker uses the Company Address, but you can set it to use the Lot Address - click on Setup > Setup Options > General tab.
For your customers:
Sales Screen > Client tab - This tab contains all personal information about your customer…contact numbers, employment, personal references, previous addresses, credit information, etc.
Notes > Address button - This pop-up screen is used mostly as a quick reference for Notes and Collections. One useful feature allows you to automatically fill out the Previous Address tab with the click of a button. Keep in mind that any changes made on this screen will carry over to the main address information on the Client tab.
Collections > Address button - This is the same pop-up screen from Notes.
Payments > Address button - This is the same pop-up screen from Notes.
And speaking of changing addresses... The Tracker Tech Support e-mail address has changed to support@trackeronline.com. If you have any questions or comments, don't hesitate to drop an e-mail to Tracker Tech Support.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- 3.095 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380.