Volume 2, Issue 2
January 24, 2002
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
Tracker ONLY backs up the company data files, you must provide an alternative backup solution for the forms, custom forms, reports, letters and inventory pictures.
There are many solutions to backup your letters and forms. The easiest is a ZIP disk or CD-RW Drive. Both options create an additional drive letter on your computer similar to the C-Drive. We recommend that you backup the entire contents of your tracker directory at least once a month. This does not replace your daily backup routines. To backup the entire contents of your Tracker directory:
| Double click on My Computer on the Desktop | |
| Double click on the local c: drive (or drive where tracker is stored) | |
| Double click on Program Files | |
| Right click on the tracker directory (Usually TRK) | |
| Click on COPY | |
| Click on the Back button until you are back to My Computer View | |
| Double click on the Drive for your Zip or CD-RW drive | |
| Right click on an open area of that drive, and click paste |
Daily Tracker Backups
To use Tracker's backup, click on the utility menu and click on backup/restore. Make sure you have a floppy disk in the drive.
The Backup and Restore operation requires ALL users to be out of the Tracker Suite program, otherwise certain files cannot be processed!
Please call Technical Support at 800-543-8085 if you need clarification and/or help.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- 3.093 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380.
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.