Volume 1, Issue 9
September 21, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
Software:
Your software is still being supported, but we recommend that you update to the latest version soon. The monthly software license checks (registration) will stop only on the latest version, 3.092 or higher. You still need to access the Internet to get updates, change features of the software, and access the ancillary products.
Tech Support:
The Orlando based technical support staff is available for any question you may have concerning the Tracker software. Please call (800)543-8085 or send an email to tech@trackeronline.com.
New Versions of the software:
We will soon be releasing the next version of the software, v3.093. It is a maintenance release only.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- All Tracker dealers are eligible to receive a free six-month subscription to MOL. Please contact the MOL customer service group at (800) 377-4343 for more details.
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380.
Pickett is having a Sept. sale - Buy five boxes of coupons, receipts or window stickers and get one box of window stickers free. - Tracker Training Schedule for October: (For November dates, please go to www.asktracker.com and click on "Training.")
Sept 27 Daytona Beach, FL Manheim's Daytona Auto Auction Oct 10 Pensacola, FL Manheim's Pensacola Auto Auction Oct 12 Orlando, FL Manheim's Central Florida Auto Auction Oct 24 Harrisonburg, VA Manheim's Harrisonburg Auto Auction Oct 25 Fredericksburg, VA Manheim's Fredericksburg Auto Auction Oct 29 Chicago, IL Manheim's Greater Chicago Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.