Volume 1, Issue 7
September 7, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
- What version of Tracker allows me to upload inventory to AutoTrader.com? Any version of Tracker Suite (recommended version 3.06 or higher).
- What do I need to have in order to upload images to AutoTrader.com? The images need to be in digital format i.e. JPEG (jpg.). And cannot be any bigger than 190 by 240 pixels. AutoTrader.com will allow black and white images.
- How do I resize my images to comply with AutoTrader.com's requirements? There are several software packages that easily allow you to resize images and convert their formats, along with tools to optimize your pictures. A good example is PaintShop Pro made by JASC (http:www.jasc.com). Some digital cameras and scanners come with software that you can use to adjust and change your digital images. (See your equipment documentation for any instructions.)
- Now that I have my images resized how do I get the pictures in Tracker? The first thing you need to do is place all the images in the images folder in the Tracker directory (c:\program files\trk\IMAGES) In Inventory, pull up the car that you have the image for, and select the picture tab. On the picture tab, press the select button to select a picture that you took. Pick the correct image file and click on the open button. You should now see the image of the car on the picture window. Repeat this for all the pictures you have.
- How do I send all my active inventory to AutoTrader.com? Bring up your Internet connection and make sure you are connected. From the main screen of Tracker on the right side you will see the SERVICES icon; click on it and below the icon there will be another icon that says: Upload Ads to AutoTrader.com. Click on it and a window will open up. Select "Upload all active vehicles" and select "Upload pictures to AutoTrader.com" if you are sending digital images and click next.
- How do I send selected cars to AutoTrader.com? In INVENTORY pull up the vehicle to be uploaded, and on the EDIT page put a check in the box that says AutoTrader.com. Click on the PICTURE tab and make sure the picture is correct. Click on the SAVE button. Repeat this for all the vehicles you want to send to AutoTrader.com. Bring up your Internet connection and make sure you are connected. From the main screen of Tracker on the right side you will see the SERVICES icon; click on it and below the icon there will be another icon that says: Upload Ads to AutoTrader.com. Click on it and a window will open up. Select "Upload selected vehicles" and select "Upload pictures to AutoTrader.com" if you are sending digital images and click next.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- All Tracker dealers are eligible to receive a free six-month subscription to MOL. Please contact the MOL customer service group at (800) 377-4343 for more details.
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380. Pickett is having a Sept. sale - Buy five boxes of coupons, receipts or window stickers and get one box of window stickers free.
- The Tracker forms are not being handled directly by Tracker. Please call customer support at (800) 543-8085 for details on companies providing this service.
- Tracker Training Schedule for September: (For October/November dates, please go to www.asktracker.com and click on "Training.")
Sept 10 Statesville, NC Manheim's Statesville Auto Auction Sept 12 Darlington, SC Manheim's Clanton's Auto Auction Sept 12 Woods Cross, UT Manheim's Utah Auto Auction Sept 18 Rosemead, CA Manheim's Los Angeles Dealers Auto Auction Sept 19 Flat Rock, MI Manheim's Metro Detroit Auto Auction Sept 27 Daytona Beach, FL Manheim's Daytona Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.