Volume 1, Issue 5
August 24, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
There are many ways to get help on the Tracker Suite:
- In the main drop down menu click on Help, then Help topics. This will give you a help window where you can sort through the help topics, search the index, or find a topic by a keyword search.
- On any screen you can press the F1 Key and bring up context sensitive help. An example would be if you are in the sales screen, and you wanted to know what the box for pre-delivery was used for. You would click on the pre-delivery box in the window and then press the F1 key.
- You can access the numerous hours of training videos. With the CD in the CD-Rom Drive, click on the training icon in the upper right of the main screen. You will need a multimedia PC for this to work.
- Check http://www.trackeronline.com 's message board or FAQ's sections. The message board houses a lot of valuable information about the product, and is also an avenue to send us questions.
- Send us an e-mail at tech@trackeronline.com or call tech support at (800) 543-8085
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- Manheim Tracker now offers downloadable manuals for its products. We currently offer three: BookKeeper Basic Training, Tracker Suite Setup Guide and Peachtree Interface Tutorial. For downloads, please go to the www.trackeronline.com site, click on "Support", then click on "Manuals". Look for new enhancements and manuals in this section soon.
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380
- · The Tracker forms are not being handled directly by Tracker. Please call customer support at (800) 543-8085 for details on companies providing this service.
- Tracker Training Schedule for August and September:
Aug 29 Houston, TX Manheim's Big H Auto Auction Sept 10 Statesville, NC Manheim's Statesville Auto Auction Sept 12 Darlington, SC Manheim's Clanton's Auto Auction Sept 12 Woods Cross, UT Manheim's Utah Auto Auction Sept 18 Rosemead, CA Manheim's Los Angeles Dealers Auto Auction Sept 19 Flat Rock, MI Manheim's Metro Detroit Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.