Volume 1, Issue 4
August 17, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
Q. How do I update my NADA/Black Book/MMR:
A. Connect to the Internet ahead of time. Once online, go into Tracker and then go into Inventory...to the right there is a button that says Books (this button will only be there if you have already registered for one of the books). Click on that button, and then go up to the top left where it says “File.” Drop down to “Update Wholesale Book Data.” Make sure “Internet Connection through local area network (LAN) is checked.” Click on the book that you want to update, and then click on OK. It will run through the download process. Once the download is complete, you will have the newest updated information.
Q. How do I access the training videos?
A. Have the CD in the CD-ROM drive all ready, then, up near the X in the top right hand corner, you will see the word “Training.” Click it and the videos should automatically initialize.
For more Frequently Asked Questions see the Tracker FAQ's. http://www.trackeronline.com/html/support/faq/faq.php or for more info check out our web site. http://trackeronline.com
- We will continue to provide technical and customer service - including technical support and necessary "fixes" - until at least July 2003.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- Our policy is that no new users will be accepted into the Tracker system at this time.
- Your ideas on how to resolve some issues within Tracker and ways we can incorporate what is best about the system in the future are welcome.
- Manheim Tracker now offers downloadable manuals for its products. We currently offer three: BookKeeper Basic Training, Tracker Suite Setup Guide and Peachtree Interface Tutorial. For downloads, please go to the www.trackeronline.com site, click on "Support", then click on "Manuals". Look for new enhancements and manuals in this section soon.
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- Tracker Training Schedule for August and September:
Aug 20 Portland, OR Manheim's Portland Auto Auction Aug 20 Newburgh, NY Manheim's Newburgh Auto Auction Aug 29 Houston, TX Manheim's Big H Auto Auction Sept 10 Statesville, NC Manheim's Statesville Auto Auction Sept 12 Darlington, SC Manheim's Clanton's Auto Auction Sept 19 Flat Rock, MI Manheim's Metro Detroit Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.
Feedback
Section
Fax
back to: George Largay, Manheim Marketing Department (404) 843-5378 or email suggestions to george.largay@cox.com.
Thank
You!
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