Volume 1, Issue 3
August 10, 2001
On
TrackerThe
Product is Alive
...though
the Orlando business office was closed
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
For all versions of Tracker greater than 3.02:
- Connect to the Internet.
- Click on Interface, Update Program. The software will check the web for the latest version.
- If a newer version exists, Tracker will download the latest version.
- Tracker will shut down and install the patch.
- If you are running a network, you need to run the patch on all workstations. The patch file can be run across the network. The file is TRWPATCH.EXE. and is located in the C:\PROGRAM FILES\TRK directory.
For all versions, including DOS, prior to Tracker 3.02 call
- Tech Support 800-543-8085
- For DOS users, it is highly recommended that you call Tech Support prior to any conversions
- Don't forget to backup your data!
- We will continue to provide technical and customer service - including technical support and necessary "fixes" - until at least July 2003.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- Our policy is that no new users will be accepted into the Tracker system at this time.
- Your ideas on how to resolve some issues within Tracker and ways we can incorporate what is best about the system in the future are welcome.
- Manheim Tracker now offers downloadable manuals for its products. We currently offer three: BookKeeper Basic Training, Tracker Suite Setup Guide and Peachtree Interface Tutorial. For downloads, please go to the www.trackeronline.com site, click on "Support", then click on "Manuals".
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- Tracker Training Schedule for August:
Aug 15 Hayward, CA Manheim's Bay Cities Auto Auction Aug 16 Manheim, PA Manheim Auto Auction Aug 20 Portland, OR Manheim's Portland Auto Auction Aug 20 Newburgh, NY Manheim's Newburgh Auto Auction Aug 29 Houston, TX Manheim's Big H Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.
Feedback
Section
Fax
back to: George Largay, Manheim Marketing Department (404) 843-5378 or email suggestions to george.largay@cox.com.
Thank
You!
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