Volume 1, Issue 2

August 3, 2001

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On Tracker

The Product is Alive
...though the Orlando business office was closed

Contact Us

Tracker Svc & Support
     800-543-8085
Tracker Training Scheduling
 Maria Riley
     (407) 215-1504
www.trackeronline.com
www.asktracker.com

Manheim Interactive
Service and Support
    800-377-4343
Joe Luppino, COO
    (404)843-7955

Manheim Auctions
Dean Eisner, CEO
    (404) 843-5140
Darryll Ceccoli, COO
    (404) 843-5215
Kyle Ohman, VP Dir Sls
    (404) 269-7265   

On Tracker is a weekly newsletter about being on Tracker.
Helpful Tips on Tracker:    How to Update Tracker Suite 3.092 Millennium Edition. Tracker subscribers must update to 3.092 in order to stop the re-registration of the software and to maintain the software for free.
(for versions prior to Tracker 3.2 call tech support 800-543-8085)

For all versions of Tracker greater than 3.2:
  • Connect to the Internet.
  • Click on Interface, Update Program. The software will check the web for the latest version.
  • If a newer version exists, Tracker will download the latest version.
  • Tracker will shut down and install the patch.
  • If you are running a network, you need to run the patch on all workstations. The patch file can be run across the network. The file is TRWPATCH.EXE. and is located in the C:\PROGRAM FILES\TRK directory.

  • We will continue to provide technical and customer service - including technical support and necessary "fixes" - until at least July 2003.

  • Our policy is that no new users will be accepted into the Tracker system at this time.

  • Your ideas on how to resolve some issues within Tracker and ways we can incorporate what is best about the system in the future are welcome (please see note at bottom of newsletter about joining a Tracker User Group).

  • A prior newsletter bullet point stated that "backup disks are available on request" The revised information is that 3.092 Tracker CD’s are available on request. Please call 800-543-8085 and allow 10 business days for delivery.

  • Tracker Training Schedule for August:

         Aug 7 Bordentown, NJ Manheim’s National Auto Dealers Exchange
         Aug 7 Los Angeles, CA Manheim’s Los Angeles Dealers Auto Auction
         Aug 16 Manheim, PA Manheim Auto Auction
         Aug 15 Hayward, CA Manheim’s Bay Cities Auto Auction
         Aug 20 Portland, OR Manheim’s Portland Auto Auction
         Aug 29 Houston, TX Manheim’s Big H Auto Auction

  • Your use of Tracker ancillary services, such as Credco and the warranty products will not be affected.

  • Manheim Tracker now offers downloadable manuals for its products. We currently offer three: BookKeeper Basic Training, Tracker Suite Setup Guide and Peachtree Interface Tutorial. For downloads, please go to the www.trackeronline.com site, click on "Support", then click on "Manuals".

Tell Us About You
Fax back to: George Largay, Manheim Marketing Department (404) 843-5378.
Thank You!

Name / Title:                                                          Phone:                                                      
Company Name:                                                          Fax:                                                      
Auction Access Code #:                                                          Email:                                                      
 
Interested in joining a Tracker User Group?    Yes                       No                

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