Volume 1, Issue 13
October 19, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
Q: Why can’t I print long contracts in Tracker?
A: In most cases this is fixed by changing the bottom margin and/or pagelength settings in the printer. If you are using an Okidata 320 Turbo, we can usually show you how to make the proper settings on your printer. Ifyou are using another type of printer, it may be necessary to call or email the manufacturer for this information. If you are running Tracker under Windows NT, Windows 2000, or Windows ME it is necessary to select “DirectPrint” by clicking the “Adjust” button on the Print Forms screen.
Q: Can I program my own forms in Tracker?
A: Yes. Tracker Plus includes a forms editor with which users can program their own form files. Tracker Suite includes training videos and help files on this subject. In addition, Tracker Forms specialists are available to answer specific questions at 1-800-543-8085 ext. 1237. Keep in mind that state and federal disclosure regulations must be followed when programming certain forms. In such cases, it may be desirable to have the form programmed by the Tracker Forms Department.
Q: What are the special operators in the Forms Editor?
A: There are three operator types that can be placed at the beginning of a formula line in a form:
| @ | - | Prompts for information at the time of printing | |
| * | - | Prints the characters that follow it onto the form, exactly as typed on the formula line. |
|
| # | - | Used for mathematical expressions (applies to numeric variables only). |
In addition, within the mathematical formula, you may use the following:
| + | (addition) | - | (subtraction) | ||
| * | (mulitiplication) | / | (division) |
Variables that return character information do not require a special operator. Numeric variables require the # symbol only if you are performing a math function on two or more variables.
Please call Technical Support at 800-543-8085 if you need clarification and / or help.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- Tracker subscribers can get MOL for free through Dec 31, 2001. Please contact the MOL customer service group at (800) 377-4343 for more details.
- 3.093 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380.
- Tracker Training Schedule for October and November:
Oct 24 Harrisonburg, VA Manheim's Harrisonburg Auto Auction Oct 25 Fredericksburg, VA Manheim's Fredericksburg Auto Auction Oct 29 Chicago, IL Manheim's Greater Chicago Auto Auction Nov 8 Fresno, CA Manheim's Fresno Auto Auction Nov 14 Phoenix, AZ Manheim's Greater Phoenix Auto Auction & Arizona Auto Auction Nov 26 Kent, WA Manheim's South Seattle Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.