Volume 1, Issue 10
September 28, 2001
On
TrackerThe weekly newsletter about being on Tracker.
Contact Us
Tracker
Svc & Support
800-543-8085
Tracker
Training Scheduling
Maria Riley
(407)
215-1504
www.trackeronline.com
www.asktracker.com
Manheim
Interactive
Service and Support
800-377-4343
Joe
Luppino, COO
(404)843-7955
Manheim
Auctions
Dean Eisner, CEO
(404) 843-5140
Darryll
Ceccoli, COO
(404) 843-5215
Kyle Ohman, VP Dir Sls
(404)
269-7265
Q: I just installed the program... Why don't I have any forms?
A: The current standard forms for your state are installed with Tracker, based upon the state (or states) you highlighted when you ran the setup program. Once Tracker is installed, go into Add/Edit Sales. Select the Forms menu from the menu bar, go to Add/Edit Forms, and hit the "Scan" button. Now the forms will appear in the Forms menu.
Q: I just updated to Tracker Plus v2.8x from an earlier version... Where are my forms?
A: Versions prior to 2.8x used .rpt as the extension for form files. Versions 2.8x and later will use .frm extensions. If using the Tracker Conversion Utility does not change the form extensions, it will be necessary to manually copy the form files from .rpt to .frm through Windows. Feel free to call Tracker Plus technical support for assistance with this procedure (800-543-8085).
Q: I just updated to v2.8x... Why don't my Form Packs print?
A: This problem is related to the change from .rpt to .frm extensions. In most cases, the Conversion Utility will automatically update the Form Packs. However, in rare cases you will need to do it manually. Once the form files have been changed to .frm, it may be necessary to redo your Form Packs with the new file names.
See next week's newsletter for more FAQ's regarding Forms. If you need assistance in forms programming, please call Technical Support at (800)543-8085 for details on companies providing this service.
- Technical Support hours: Monday-Friday 9 a.m. to 7 p.m. Eastern Daylight Time and Saturday 10 a.m. to 3 p.m. Eastern Daylight Time.
- All Tracker dealers are eligible to receive a free six-month subscription to MOL. Please contact the MOL customer service group at (800) 377-4343 for more details.
- 3.092 Tracker CD's are available on request. Please call 800-543-8085 and allow 10 business days for delivery.
- For paper products such as window stickers, coupons, receipts, etc... please call Pickett Printing at (407) 298-1380. Pickett is having a Sept. sale - Buy five boxes of coupons, receipts or window stickers and get one box of window stickers free.
- Tracker Training Schedule for October: (For November dates, please go to www.asktracker.com and click on "Training.")
Oct 10 Wood Cross, UT Manheim's Utah Auto Auction Oct 10 Pensacola, FL Manheim's Pensacola Auto Auction Oct 12 Orlando, FL Manheim's Central Florida Auto Auction Oct 24 Harrisonburg, VA Manheim's Harrisonburg Auto Auction Oct 25 Fredericksburg, VA Manheim's Fredericksburg Auto Auction Oct 29 Chicago, IL Manheim's Greater Chicago Auto Auction
- If you have submitted a refund request via e-mail or telephone message, please be assured that we are processing all requests. The refund will be in the form of a check or credit for credit card orders and will be issued within 30-60 days as of the date of the request. For "new" refund requests please e-mail Belinda.Shiver@cox.com.