October 9, 2002

Dear Tracker Customer:

It has become clear to us that Cibersoft is unable to deliver a reliable product to our customers. As a result, we have terminated our relationship with them. Please be aware that the Cibersoft service is no longer operational and will no longer communicate information to the credit bureaus through Tracker.

We apologize for any inconvenience this change may cause you. We understand how important this service is to your business. For that reason, we are working to develop an alternative means for you to transmit credit information to the credit bureaus. We hope to have a solution for you soon and will keep you informed as to our progress.

We will continue our efforts to ensure that Tracker is the best and most fully-featured dealer management system available. If you have any questions about this change and its impact on your business, please contact Joe Weinstein at (407) 215-1506. Thank you for your continued interest in Tracker.

Sincerely yours,

Joe Luppino
Vice President and COO
Manheim Interactive

February 8, 2002 Dear Tracker Customer: As chief operating officer of Manheim’s technology businesses, I want to confirm our commitment to you – our Tracker customer – and our Tracker product. Over the years, we’ve invested a lot in Tracker, and we will continue to do so: committing resources to service, support and development. We recently have taken a number of steps to ensure that you receive the highest quality customer service. We currently have a team of 20 technical support representatives (TSRs) located across the country. These TSRs are well versed in the Tracker product and all its ancillary products. They serve defined market areas. Should you encounter any concerns or have any questions regarding Tracker, please call (800)543-8085 to be put in touch with your local TSR. We also have 20 exceptional telephone service people waiting for your call at (800)543-8085. In addition, we are listening to you. Customer feedback is essential to enhancing the Tracker product. And that’s where we are today. We’re in the process of developing additional features for Tracker, features that not only will help you move vehicles off your lots more quickly, but also make it easier for you to do business at Manheim auctions. As we move forward, I’ll continue to keep you abreast of our progress. In the meantime, I want to thank you for your patience and your support of Tracker. Sincerely, Joe Luppino Chief Operating Officer Manheim Interactive (404)843-7955